Warranty

Warranty

We want you to be able to shop with Sunday Moon with confidence and will offer a warrantee against plating, breakage and stone loss.

We offer a six month warranty for any breakages, plating issues, loss of stones or quality issues. You'll be refunded in full or we can send you a replacement.

All of our earrings are made with a base metal of 925 Sterling Silver and then plated with either 14 or 18k Gold. We then add a special e-coating to protect against tarnish.

With proper care (see our care guide), we would expect plating to last around 2 - 3 years.

If you do encounter any issues with our jewellery please email us at info@sundaymoonjewellery.com with photos and an explanation of your issue where we will be happy to help.

Please note, the warranty does not cover general wear and tear.

Have your Huggies lost their click?

Due to their delicate nature, over time, a huggie earring can become loose by failing to click into place as tightly as it used to. If that is the case, it’s time for an adjustment, and we’re going to teach you how to do an easy self-fix and solve the problem.

Take the earring in the open position and gently use your thumb to push up on the curved post. If you do this gently, you will ever so slightly push the curved post upwards and you will find that the earring will close again with a tighter “click.” If you find that you cannot get the earring to close, you may have pushed the curved piece up too much. Try pushing on it ever so slightly to move it downwards a bit. Then try to snap the earring closed. You can adjust the curved post down or up until you hear it click into the locking mode tightly.

This small adjustment, from time to time, will keep your huggie earrings tight and working like new.